Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. In line with our practice values and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy.
Policy Standards
Aggressive or violent behavior towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances. This policy applies to interactions held:
- In person within the practice.
- Over the telephone.
Consequences of Policy Violation
The practice enforces strict consequences for those who do not observe proper behavior:
- Initial Violation: Anyone giving verbal abuse to members of staff will be sent a letter from the Practice Manager advising that this behavior will not be tolerated.
- Future Violations: Any future violation of this policy will result in the removal from the Practice patient list.
- Appeals: There will be no appeal process regarding these decisions.
We feel sure that you will understand that proper behavior is necessary for our staff and patients and that non-observance will not be accepted.